Luxury Retail Sales Manager

About the Role

We’re looking for a Sales Manager – Luxury Retail to lead a team of high-performing, commission-based sales professionals at Elte. This is a hands-on leadership role that combines coaching, strategy, and client focus in a fast-paced, design-driven environment. As a key member of the showroom leadership team, you will set the tone for performance, service excellence, and team culture, fueling Elte’s continued growth through strong leadership and a shared passion for considered design.

Key Responsibilities

Team Leadership & Development

• Work with HR to Recruit, onboard, and train a high-performing sales team to exceed performance goals and deliver exceptional client experiences

• Provide consistent coaching and feedback through regular one-on-ones, floor engagement, and structured daily touchpoints

• Schedule and lead team huddles and department meetings; follow up with key takeaways for those absent

• Manage team scheduling and time-off approvals using Humi

• Develop and maintain 2-week onboarding calendars for new hires, including scheduling training sessions (Storis, HR, product tours, etc.)

• Coordinate product knowledge training through internal sales leaders, vendors, and merchant partners

• Organize team-building initiatives and cultural events (e.g., potlucks, seasonal celebrations)

Sales Strategy & Client Experience

• Drive individual and team performance through strategic sales planning, outreach initiatives, and personalized client engagement

• Lead sales outreach campaigns using Salesforce, particularly in support of promotions, vendor visits, and trade-focused initiatives

• Set clear sales goals and monitor progress through reporting and analytics; share actionable insights with the team

• Oversee the follow-up process on open quotes, especially within key timelines such as 30-day price protection windows

• Assign and monitor incoming info leads, ensuring timely follow-up aligned with rep expertise and bandwidth

• Ensure post-appointment follow-ups are completed and results documented

• Support relationship building through local networking, trade outreach, and vendor event execution

Showroom Operations

• Ensure the showroom consistently reflects Elte’s brand standards in cleanliness, presentation, and atmosphere (e.g., lighting, music, temperature)

• Conduct daily walk-throughs to maintain visual standards and resolve any facility-related issues, escalating to Facilities or resolving directly as needed

• Support customers with after-sales concerns (e.g., NPS survey follow-up, service-related issues) with professionalism and timely resolution

• Coordinate tools and materials for training (e.g., tablets, sample kits, catalogues, media setup) and keep vendor content up to date

• Ensure proper floor coverage and shift coverage planning to maintain strong service levels throughout operating hours

• Collaborate cross-functionally on new brand launches, product introductions, and company-wide initiatives (e.g., promotional events, vendor visits)

  • Schedule vendor PKs, trade appointments, and campaign support

  • Coordinate with Marketing and IT to pull sales lists and create outreach strategies

Who You Are

Experience & Expertise

• 5–7+ years of experience leading customer-facing teams, ideally in a commission-based or luxury retail environment

• Proven success coaching sales professionals and managing to KPIs

• Experience in high-ticket or design-focused categories preferred

• Familiarity with CRM and point-of-sale systems such as Salesforce

Skills & Attributes

• Motivational leader who leads by example and builds trust through transparency and consistency

• Business-savvy with a results-driven mindset and a passion for growing people and performance

• Excellent communicator who collaborates well across departments and levels

• Flexible, resourceful, and able to manage change with confidence and clarity

• Passionate about home design and creating exceptional client experiences

Why Join Elte?

• Provide strategic leadership and help drive the ongoing growth of one of Toronto’s most established and design-led home retailers

• Foster a high-performance, service-oriented sales culture

• Comprehensive health benefits, including medical, dental, and vision coverage

• Paid time off and recognized holidays, supporting work-life balance 

• Be part of a family-owned business with over 100 years of legacy and growth

About ELTE 

At Elte, we believe in considered design, timeless pieces that elevate the way people live. For over a century, our family-owned company has partnered with visionary designers and artisans to bring the finest in luxury furniture, rugs, lighting, and home décor to life. Our three expansive showrooms anchor Toronto’s Design District, including our sister brand Mkt, focused on modern, curated living. 

Learn more at https://www.elte.com and https://elte-carpets-ltd.hirehive.com/  

We appreciate your interest in joining Elte and encourage you to apply if this opportunity aligns with your experience and passion. While we are grateful to all applicants, only those selected for an interview will be contacted. If you don’t hear from us this time, we hope you’ll consider applying for future opportunities, we’d love to hear from you again. 

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and Elte Accommodation Policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.